Standard Shipping is 7-14 business days (not including weekends or holidays). If you need faster service, please choose UPS at checkout.

If your order is damaged during transit, please email us a photo. We will be happy to refund you or reship your item. Our email address is sales@snackhawaii.com

In the event your order is returned to our warehouse as undeliverable, unclaimed or refused, our staff will contact you via phone or email to try and correct the problem. You will be required to pay additional shipping costs if you gave us an incorrect address. You may be asked to use a different shipping address. You may also cancel your order. Cancelled orders will be refunded minus all shipping fees.

To be eligible for a return, your items must be unused, unopened, and in the same condition that you received them. You will be responsible for paying the shipping costs to return your order. You must contact us within 7 days of receiving your order. If you need us to print you a shipping label, we will deduct the cost of shipping from your refund total.